Frequently Asked Questions

Everything you need to know about getting fresh seafood delivered to your door.

How do you ensure the seafood stays fresh during shipping?

We use specialized eco-friendly insulated packaging and dry ice or gel packs to maintain optimal temperatures. Our 'Fresh-Lock' logistics ensure your order arrives at peak quality, just as if you bought it at a local dock.

Do you offer local delivery or just shipping?

While we ship nationwide, we offer expedited local delivery for customers within a 50-mile radius of our distribution hubs. Enter your zip code at checkout to see the fastest available delivery options for your area.

Where is your seafood sourced from?

We partner with sustainable fisheries and local fishermen globally. Each product page lists the specific origin of the catch, ensuring transparency and commitment to ocean conservation.

What happens if my order is delayed?

We monitor all shipments in real-time. If a carrier delay occurs that compromises the temperature of your seafood, we will provide a full refund or send a replacement shipment immediately at no extra cost.

Can I change or cancel my order after it has been placed?

Because we prioritize fast fulfillment to maintain freshness, orders can only be changed or cancelled within 2 hours of placement. Please contact our support team via live chat for urgent modifications.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.